EXCELLENT Based on 368 reviews Posted on Google sarah ambroseTrustindex verifies that the original source of the review is Google. Had the pleasure of an appointment with Kelly this week , such a lovely few hours and fantastic new hair !! Thankyou !Posted on Google Vicky CoxTrustindex verifies that the original source of the review is Google. I had my second appointment with Kelly yesterday, and I couldn't be happier with the experience. From my very first visit, Kelly made me feel welcome, comfortable, and completely at ease. I trust her expertise and feel confident knowing I'm in safe hands. Both times I've visited, I've been treated with kindness, respect, and genuine care. The salon itself is beautiful, creating a lovely relaxing atmosphere. A special mention to the young lady who washed my hair – she had the gentlest touch and gave me the best head massage I've ever had! Kelly really listens to what I want, takes the time to understand what I'm trying to achieve, and shows a genuine interest in her clients. I'm extremely pleased with the results and already looking forward to many more visits. Thank you, Kelly and the team! Vicky ❤️Posted on Google Ciska VerbraekenTrustindex verifies that the original source of the review is Google. Friendly service but most importantly an excellent haircut by TaitPosted on Google Harvey PearceTrustindex verifies that the original source of the review is Google. Thank you so much to Tate, who dyed and then added highlights to my hair and Becky who cut it. I am over the moon with the results. I was in the salon for a number of hours and was in awe of how professional and beautiful you make every customer feel and look. You are true professionals and passionate about what you do and the results reflect that!!! See you soon! Caroline PearcePosted on Google Saira AliTrustindex verifies that the original source of the review is Google. Absolutely obsessed with my hair! Hayley did such an amazing job, my hair looks incredible and I genuinely feel amazing! She really listened to what I wanted and got it perfect. All of the girls in the salon were so lovely and welcoming too, which made the whole experience even better. Highly recommend!Posted on Google Lydia AtwoodTrustindex verifies that the original source of the review is Google. Kelly is an absolute magician. As you can see from my before and after, she had quite a challenge on her hands, but after I showed her a photo of what I was hoping for, she understood the vision straight away and delivered results that went far beyond my expectations. The transformation she achieved is incredible — the colour is exactly what I wanted and suits me perfectly. I’ve had so many compliments on my hair since the appointment, so a huge thank you. Not only is she talented, but she also makes you feel completely at ease throughout the whole process. I couldn’t be happier with the result and would recommend her to anyone looking for a stylist who truly knows how to work magic with colour.Posted on Google Edda PudnerTrustindex verifies that the original source of the review is Google. From my very first consultation, Kelly just got it. She listened, understood exactly what I wanted, and made it happen. Yesterday was my appointment and honestly? I almost cried. My hair looks absolutely incredible. Kelly is genuinely talented - she took my vision and made it real, and for someone with naturally black hair who's had a bad experience with another hairdresser before, that trust means everything. The whole team is wonderful too. Emily washed my hair with such care and attention - for someone so young, she has a real maturity about her that you don't always see. But Kelly is something special. Her energy, her warmth, the way she makes you feel completely at ease - you just know you're in safe hands the moment you walk in. I cannot recommend her enough. If you're looking for someone who truly listens and delivers, she's your person.Posted on Google Cecilia WaitTrustindex verifies that the original source of the review is Google. I have been going to Charisma for years now and I've never had a bad experience. Kelly does an incredible job at explaining the process and makes sure you get exactly what you want from your hair, would definitely recommend 😊Posted on Google Jamie YatesTrustindex verifies that the original source of the review is Google. Took my daughter here yesterday for a complete hair transformation, and they absolutely smashed it, they have not only done an incredible job of her hair but they were absolutely fantastic with her too! They definitely made her a very happy girl! Wound 110 percent recommend and will definitely be returning!!Verified by TrustindexTrustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more